Returns & Exchanges

At Nalpac, we strive to ensure your complete satisfaction with every purchase by offering a streamlined return process for unused items. If you are not entirely happy with your order, you may return it within 30 days of delivery for a refund or store credit.

Return Process

• 1.
  Initiate Your Request

  Log into your Nalpac account and navigate to the order history section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the items in their original, unopened packaging, ensuring that all tags and manuals are included to qualify for a full refund.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping your tracking receipt for reference.

• 4.
  Receive Refund

  Once our warehouse team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.